Refund & Return Policy

Thank you for shopping with Genesis Brand. Please review our policy carefully before making a purchase.

All Sales Are Final

All sales are final. Genesis Brand does not offer refunds, returns, exchanges, or cancellations once an order has been placed and processed.

By completing your purchase, you agree to these terms.

Sizing & Product Details

We encourage customers to carefully review our sizing charts, product descriptions, and measurements before placing an order. Genesis Brand is not responsible for incorrect size selection.

If you have questions about sizing prior to purchasing, please contact us at:
Email: support@genesisbrand.com or jiupshaw@outlook.com

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery.

To report an issue, email:
support@genesisbrand.com or jiupshaw@outlook.com

Please include:

• Your order number

• Clear photos of the item

• Clear photos of the packaging

• A brief description of the issue

If the issue is verified as an error on our part, Genesis Brand may offer a replacement or store credit at our discretion.

Shipping Policy

Genesis Brand is not responsible for:

• Shipping carrier delays

• Lost or stolen packages marked as delivered

• Orders shipped to an incorrect address provided by the customer

Please ensure all shipping details are accurate before checkout.

Fraud & Chargebacks

Genesis Brand reserves the right to dispute fraudulent chargebacks. Customers who initiate a chargeback without first contacting us may be restricted from future purchases.