Shipping policy

Thank you for shopping with Genesis Brand. Please review our shipping policy below.

Order Processing Time

All orders are processed and shipped within 3 business days (Monday–Friday, excluding holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note:

  • Business days do not include weekends or holidays.

  • During high-volume periods (such as drops or promotions), slight processing delays may occur.

Pre-Order Items

Pre-order items are made or prepared in advance of official release.

If your order contains a pre-order item:

  • Shipping timelines will be stated on the product page.

  • Your order will ship once the pre-order item becomes available.

  • If you order both in-stock and pre-order items together, the entire order may ship once all items are ready.

Processing times for pre-orders may exceed the standard 3-business-day window.

Shipping Time Estimates

Shipping time begins once your order has been dispatched.

Delivery times vary based on location and carrier. Genesis Brand does not guarantee delivery dates and is not responsible for carrier delays.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Genesis Brand is not responsible for:

  • Orders shipped to incorrect addresses entered by the customer

  • Packages marked as delivered by the carrier

  • Lost or stolen packages

If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

International Shipping (If Applicable)

International customers are responsible for:

  • Customs duties

  • Taxes

  • Import fees

Genesis Brand is not responsible for delays caused by customs processing.

Order Issues

If you experience an issue with your shipment, please contact us within 48 hours of delivery at:

[support@genesisbrandus.com]
Include your order number and a description of the issue.